Frequently Asked Questions
Everything you need to know about shopping with Roberto's Winds.
What is your shipping policy for musical instruments?
We offer insured worldwide shipping on all instruments. Each item is professionally packed in specialized, shock-absorbent materials to ensure it arrives in perfect playing condition.
Can I return an instrument if it doesn't suit my playing style?
Yes, we offer a 14-day trial period. If you are not completely satisfied, you can return the instrument for a refund, minus shipping costs and a nominal restocking fee.
Do you offer financing options for high-end purchases?
We provide several flexible financing plans through our partners, allowing you to spread the cost of your professional-grade instrument over monthly installments.
Are your vintage instruments serviced before sale?
Absolutely. Every vintage or pre-owned instrument undergoes a rigorous inspection and full setup by our master technicians to ensure peak mechanical and acoustic performance.
How do I track my order?
Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.
Do you offer international warranties?
All new instruments come with a standard manufacturer's warranty. For vintage items, Roberto's Winds provides a 90-day mechanical warranty on all internal adjustments.